Privacy Policy – Level Up Casino

Introduction

Welcome to Level Up Casino, operated under the brand Level Up at levelup-casino-ca.net. We recognize that your privacy is of the utmost importance, and we are firmly committed to protecting the personal data you share with us. This Privacy Policy outlines how Level Up collects, processes, stores, and protects your personal information in connection with the gambling services we provide to players in Canada.

Level Up acts as the data controller in relation to the personal information collected through this website. As a data controller, we have a legal obligation to handle your data responsibly, transparently, and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as relevant international standards including the General Data Protection Regulation (GDPR) where applicable.

By registering an account with Level Up Casino CA, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. Your continued use of the platform constitutes ongoing acceptance of this policy and any updates we may make to it from time to time. We encourage you to review this document periodically to stay informed about how we protect your information.

Information We Collect

Level Up Casino collects a range of personal data in order to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include the following:

• Personal identification details such as your full name, date of birth, gender, and nationality.
• Contact information including your email address, phone number, and residential address.
• Account credentials including your username and encrypted password.
• Financial information such as payment card details, bank account numbers, e-wallet identifiers, and transaction histories.
• Identity verification documents required for KYC (Know Your Customer) procedures, including government-issued photo identification, proof of address, and source of funds documentation.
• Correspondence records, including emails, live chat transcripts, and any other communications you have with our support team at [email protected].
• Technical data such as your IP address, browser type, device identifiers, operating system, and session logs.
• Behavioral data including your gaming activity, bet histories, session durations, and interaction patterns on the platform.
• Marketing preferences and any consent or opt-out instructions you have provided to us.

This information is collected at the point of registration, during ongoing account management, and throughout your use of Casino Level Up services.

How We Use Your Information

Level Up processes personal data for a variety of legitimate and legally grounded purposes. These include:

• Processing your bets, deposits, withdrawals, and other transactional activities on the platform.
• Verifying your identity and age to ensure compliance with Canadian gambling regulations and to prevent underage gaming.
• Conducting Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) compliance checks as required by law.
• Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Providing customer support services and responding to your inquiries submitted through [email protected].
• Personalizing your experience on Level Up Casino Canada based on your preferences and activity.
• Conducting internal research, analytics, and service improvements to enhance the overall platform experience.
• Fulfilling our legal and regulatory obligations as a licensed gaming operator.
• Communicating with you about your account, including important notices, security alerts, and policy updates.

All data processing activities conducted by Level Up are based on one or more lawful bases, including your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests.

Marketing Communication

Level Up Casino may use your personal data to send you promotional materials, bonuses, and other marketing communications related to our services, provided that you have given your prior consent to receive such communications. This may include information about new games, special offers, tournaments, and loyalty rewards available at LevelUp.

You have the right to withdraw your consent to receive marketing communications at any time. To opt out, you may:

• Click the unsubscribe link included in any marketing email you receive from us.
• Update your communication preferences within your Level Up Casino account settings.
• Contact our support team directly at [email protected] with a clear request to stop receiving marketing materials.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages that are necessary for the administration of your account. Opting out of marketing does not affect the lawfulness of any processing that took place prior to your withdrawal of consent.

Obtaining Personal Information

Level Up collects personal data through a variety of methods and sources. These include:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
• Automatically through technical means such as cookies, web beacons, and server logs that record your interactions with the Level Up Casino CA website.
• From third-party service providers and partners, such as payment processors, identity verification agencies, and fraud prevention services, who may share relevant data with us as part of our compliance and security obligations.
• From publicly available sources or regulatory databases, where necessary for AML or CFT screening purposes.

We ensure that all data obtained from third-party sources is handled with the same level of care and security as data collected directly from you.

Data Recipients

Within the Level Up organization, access to your personal data is restricted to those employees and departments that genuinely require it in order to perform their professional duties. This includes staff in account management, compliance, fraud prevention, customer support, and finance.

In addition, your personal data may be shared with trusted third-party processors and partners, including:

• Payment service providers and financial institutions responsible for processing your transactions.
• KYC and identity verification agencies that assist us in meeting our legal obligations.
• AML screening and fraud detection service providers.
• IT infrastructure and hosting providers who maintain the technical environment of Casino Level Up.
• Analytics providers that help us understand how players interact with our platform, used strictly for internal improvement purposes.

All third-party data processors engaged by Level Up are required to comply with applicable data protection laws and are bound by contractual obligations that restrict their use of your personal data to the specific purposes for which it was shared.

Releasing Data to Third Parties

Level Up Casino will not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. However, there are specific circumstances under which we may be required or permitted to disclose your data to external parties:

• When required by law or a regulatory authority, including law enforcement agencies, courts, or government bodies requesting information in connection with an investigation.
• To comply with our AML and CFT obligations, including reporting suspicious activity to the relevant financial intelligence unit in Canada.
• In the context of a merger, acquisition, or sale of assets, where your data may be transferred to the acquiring entity subject to equivalent privacy protections.
• With your explicit consent, in situations where you have specifically authorized us to share your information with a particular third party.

In all cases, we take appropriate measures to ensure that any data sharing is conducted securely and in compliance with our legal obligations.

Data Retention

Level Up retains personal data only for as long as is necessary to fulfill the purposes for which it was collected. In compliance with Canadian AML legislation and international standards, we are required to retain certain records, including transaction histories and identity verification documents, for a mandatory minimum period of five years from the end of your account relationship with us.

Following the expiry of applicable retention periods, your personal data will be securely deleted or anonymized in a manner that prevents identification. If you close your Level Up Casino account and wish to exercise your right to erasure, you may submit a request to [email protected]. Please note that your right to erasure is subject to any overriding legal retention obligations we are required to fulfill.

Security of Your Data

Level Up Casino employs a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• Secure Sockets Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Strict access controls and authentication protocols, including ID and password protections for all internal systems.
• Regular security audits and vulnerability assessments to identify and address potential risks.
• Staff training on data protection responsibilities and secure data handling practices.
• Physical and logical security measures governing access to data storage environments.

While we implement all reasonable precautions to safeguard your information, no system is entirely immune to risk. We encourage you to protect your own account credentials and to contact [email protected] immediately if you suspect any unauthorized access to your Level Up account.

Your Rights and Contacting Us

As a user of Level Up Casino Canada, you are entitled to a number of rights in relation to your personal data under Canadian and applicable international privacy law. These include:

• The right to access the personal data we hold about you and to receive a copy of that information.
• The right to correct any inaccurate or incomplete personal data in your account.
• The right to request the deletion of your personal data, subject to our legal retention obligations.
• The right to withdraw consent to data processing at any time, where processing is based on consent.
• The right to object to or restrict certain types of data processing in specific circumstances.
• The right to data portability, allowing you to receive your data in a structured, commonly used format.

To exercise any of these rights, or if you have any questions or concerns about how Level Up handles your personal data, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada, which serves as the supervisory authority for privacy matters in Canada. Contact information for the Office of the Privacy Commissioner can be found at priv.gc.ca.

This Privacy Policy was last reviewed and updated in 2024. Level Up reserves the right to amend this policy at any time, and any changes will be published on this page. Your continued use of the Level Up Casino platform following any such updates will constitute your acceptance of the revised policy.